Frequently Asked Questions
Everything you need to know about the product and how it works.
What happens to the photos I upload?
Your privacy is our absolute priority. Photos are sent to our AI processor solely to generate the try-on result and are processed completely in memory. We never store them, save them to a database, or use them to train AI models. Once the try-on is complete, the photos are immediately discarded.
Do you have access to my payment information?
No. All subscriptions and payments are securely handled directly through Apple. We do not collect, process, or have access to your credit card details.
How do I cancel my subscription?
You can manage or cancel your subscription at any time through your Apple ID settings on your device. Go to Settings > [Your Name] > Subscriptions > Virtual Try-On PRO.
Why was my photo rejected?
Our automated safety systems moderate photos to ensure the app remains a safe space. Photos may be rejected if they contain nudity, explicit content, violence, or if the system cannot clearly identify a person or clothing item. Try using a clear, front-facing, well-lit photo.
Can I try on outfits with multiple items?
Yes! Our Ultra tier includes an Outfit Builder feature that allows you to layer up to 5 items simultaneously — such as a shirt, jacket, pants, shoes, and sunglasses.
Can I try on clothes from shopping sites like Trendyol, Amazon, or Shein?
Absolutely — that's what the app is made for. Screenshot the product photo from any store (Trendyol, Hepsiburada, Amazon, eBay, Shein, Temu, and more), add your own photo, and the AI shows the item on you before you order.
Is there a free trial?
We offer a complimentary free tier to all new users when they download the app. This gives you a limited number of try-ons to experience the magic before deciding to subscribe.